Frequently Asked Questions

Everything you need to know—how it works, what to expect, and how to get involved.

FAQs

Who follow-ups with guests who left without paying and claiming their items?

AFGI manages all post-event follow-up for unpaid and unclaimed items, both donated and AFGI-supplied. Our team contacts winning bidders who have not completed payment or pickup, coordinates payment collection, and arranges shipping or pickup as needed—ensuring a smooth and professional process while maximizing funds for your organization.

What about the items that don't sell at our event?

While our goal is to have every item receive bids and sell, we understand that this may not always happen. Any unsold items provided by AFGI will be packed up and taken back by our team. For donated items, we will carefully organize and pack them, ensuring they are returned to your group at the end of the event.

How long before your organization gets paid?

Proceeds are paid within a few business days of your event and immediately following post-event follow-ups (if there are any).

Contact one of our professional fundraising specialists today to alleviate the work and worry associated with your next event. Ensure its success!

How does your organization get paid?

Interac E-Transfer, EFT/Direct Deposit, Wire Transfer or Cheque.

With AFGI, your charity will receive more money than any other auction company offers.

How does your organization make money?

For all donated items, your charitable cause receives 100% of the proceeds under our professional management.

For all items provided by AFGI, you are our partner from the moment the first bid is placed and we guarantee you a percentage of the final highest bid price; we spare you the scenario of anxiously waiting for multiple bidders to ensure your charity makes money and/or only earning on the "profit" for the item.

The percentage we provide to the charity is more than fair, as are our opening bids.

Our competitive prices are due to tremendous buying power and the expertise of our professional buying team whom continuously source proven products.

AFGI charges no external fees for our services and we pay a higher percentage of the final winning bid price to charities. We encourage you to compare our services.

Elevate your fundraising with AFGI

Our team is ready to answer any questions you might have.